Trusted by 500+ Service Centers

The CRM Built for Service Businesses

From ticket creation to invoice delivery — ServiceBookCRM manages your entire service workflow. Multi-branch, role-based, and built for the way service centers actually work.

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500+

Service Centers

2 Min

Avg. Ticket Creation Time

98%

Customer Satisfaction

40%

Faster Resolution

BUILT FOR YOUR INDUSTRY

One Platform. Every Service Business.

Whether you fix phones, chillers, or fleet vehicles — the same workflow engine powers your front desk, technicians, and billing.

Electronics Repair Mobile Repair Appliance Service Vehicle Workshop IT Support HVAC Service Laptop Repair Printing & Imaging

FEATURES

Everything your service center needs

Smart Ticket Management

Create, track and resolve service tickets with custom status workflows built for your team.

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Customer 360° View

Full history, communication log, and ticket trail for every customer across all your branches.

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Inventory Control

Track spare parts, get low-stock alerts, manage vendors, and link parts directly to tickets.

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Employee Management

Onboard staff, assign roles, track performance, and manage attendance from one dashboard.

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Quotation & Invoicing

Auto-generate quotes and GST invoices. Send via WhatsApp and email in one click.

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Reports & Analytics

Real-time dashboards, revenue reports, and employee performance — by branch or company-wide.

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WORKFLOW

A complete service journey, end to end

1

Register Customer

Customer walks in. Find existing or register new in seconds.

2

Create Ticket

Log the product, complaint, and priority. Auto-assign to the right technician.

3

Diagnose & Quote

Technician adds findings and cost. Customer approves via WhatsApp.

4

Repair & Deliver

Work progresses through your custom stages. Invoice auto-generated.

5

Get Paid

Invoice sent via WhatsApp & email. Payment recorded. Job closed.

Want the full picture?

See every handoff, approval, and notification mapped step by step on our How It Works page.

Explore the workflow →
Your Company

Branch A

Manager

Technicians

Inventory

Branch B

Manager

Technicians

Inventory

MULTI-TENANT

One company. Multiple branches. Zero confusion.

  • Create unlimited branches under your company
  • Each branch has its own manager, staff, and inventory
  • Super Admin sees everything — branch managers see only their branch
  • Role-based access means every employee sees only what they need
View plans & limits →

COMMUNICATIONS

Automated WhatsApp & Email at every step

  • Ticket created confirmation with reference number
  • Diagnosis ready with transparent cost break-up
  • Approval request with one-tap response
  • Ready for pickup with branch address
  • Invoice & payment receipt instantly shared

PRICING

Simple, transparent pricing

Starter

Perfect for single-location repair shops getting digital.

₹999 /mo

  • 1 branch
  • 5 users
  • Core ticket & customer modules
  • Email support
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Most Popular

Growth

For growing teams that need inventory, billing, and WhatsApp.

₹2,499 /mo

  • 5 branches
  • 25 users
  • All modules including inventory & reports
  • WhatsApp integration
  • Priority support
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Enterprise

Unlimited scale with dedicated support and custom workflows.

Custom pricing

  • Unlimited branches & users
  • Custom workflow & white-label
  • Dedicated support & API access
Contact Sales

Compare all plans →

TESTIMONIALS

Loved by service businesses across India

“We reduced our ticket resolution time by 35% in the first month. The WhatsApp notifications alone saved us hours of follow-up calls.”
Rajesh M.

Mobile Repair Shop

Ahmedabad

“Managing 3 branches used to be a nightmare. Now I see everything in one dashboard and my managers work independently.”
Priya S.

Appliance Service Center

Pune

“The inventory module is a game changer. We always know exactly what parts we have and the low-stock alerts prevent job delays.”
Arjun T.

Laptop Repair

Bangalore

FAQ

Frequently asked questions

Is ServiceBookCRM suitable for a single-branch shop?

Yes, the Starter plan is designed for single-location businesses. You get all core features at an affordable price.

How does the multi-tenant system work?

Each company that registers gets a completely isolated environment. Your data is never accessible to other companies on the platform.

Can I customize the ticket workflow stages?

Absolutely. Super Admins can create, rename, reorder, and color-code ticket statuses to match exactly how their business operates.

Does it integrate with WhatsApp?

Yes, through the WhatsApp Business API. Automated notifications are sent at every key ticket stage — creation, diagnosis, approval, delivery, and invoicing.

Is there a mobile app?

The platform is fully responsive and works on mobile browsers. A dedicated mobile app is on the roadmap.

How is inventory managed across branches?

Each branch has its own inventory. Stock transfers between branches are supported with an approval workflow.

Can I export my data?

Yes. All reports, customer lists, ticket histories, and invoices can be exported to Excel or PDF at any time.

What support is available?

Email support for all plans. Growth and above get priority support. Enterprise includes a dedicated account manager.

Ready to transform your service center?

Join 500+ service businesses already using ServiceBookCRM. No credit card required.

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